Support

Open Family, tap “Add adult” and share the invite link or code. They create their own free account and join your family. Free families can have 2 adults; Family (or the 14-day trial) up to 6.

Kids are profiles (name, age, colour) added by a parent under Family → Kids. Teens and minors can optionally get their own login from their profile.

In the iPhone app: Settings → Upgrade, where you can subscribe or tap “Restore purchases”. App Store subscriptions are managed and cancelled in your Apple ID settings (Settings → your name → Subscriptions). Web subscriptions are managed in Settings → Billing.

They're off until you turn them on in Settings. With your Home and Work set under My places, the app notices on your device when you leave shortly before a pickup or arrive at the pickup place, and (unless you choose fully automatic) asks before telling your family. Your location never leaves your device.

In the app or on the web: Settings → Delete account. This deletes your login and personal data. If you're a family's only parent admin, the role passes to another parent, or the family is deleted if there is no other parent.